Multi-Year Accessibility Plan

Introduction Carmichael Engineering ltd. is committed to providing goods, services and employment in a manner that individuals with disabilities may access. Our Multi-Year Accessibility Plan is an Appendix to our Accessibility Employment Standards Policy. Our Employment Standards Policy outlines our strategy to prevent and remove barriers to accessibility for individuals with disabilities and describes how Carmichael meets all applicable legal and regulatory requirements that align with the Accessibility for Ontarians with Disabilities Act (AODA). This Multi Year Plan outlines how we remove and prevent accessibility barriers for our team members and customers, and the strategies planned to further improve opportunities for accessibility. This current Multi Year Accessibility Plan covers the five-year period from 2020 to 2025.

Carmichael Engineering ltd. welcomes feedback in relation to our Multi-Year Plan, in the format most convenient to the person providing the feedback. Where this plan specifies documentation is available in alternative formats or communication supports are available upon request. Requests for documentation or communication supports in alternative formats can be directed to [email protected].

Customer Service: Carmichael is committed to providing our customers with the highest levels of customer service. Any customer or member of the public who wishes to provide feedback, including complaints, on how we provide goods and services to people with disabilities may do so by submitting their feedback on Carmichael’s accessibility services via email to [email protected]. To address potential barriers that may prevent individuals from being able to provide feedback, Carmichael’s Accessibility Policy will be made available to customers in accessible formats upon request.

Communication: Carmichael is continuously working towards developing new webpages and web content on our website and will ensure that our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.0, Level A. Further, we also take steps to make sure all publicly available information Carmichael provides is made accessible upon request.

Employment: Carmichael is committed to removing possible barriers to employment for individuals with disabilities. Our plan is to improve the quality of our recruitment strategy and to ensure accessibility considerations are incorporated into every aspect of our recruitment process. Our Human Resource Managers act as the single point of contact for those applicants who interview for and complete required aptitude testing for available positions. The Human Resource Managers at Carmichael are responsible for ensuring requests for accommodation throughout the interview and testing process are met and for ensuring that the recruitment strategy is inclusive throughout the Organization. Additionally if a team member communicates at a later date that they require accommodation plan our Human Resources Team will work with the team member to create an individual accommodation plan.

Training: Carmichael is committed to providing information and training to all employees during the onboarding process that meets the requirements of the regulatory authority’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities. Carmichael will: Document the names of employees who have attended our Accessibility training and the date of the training.

Statement of commitment: Carmichael is committed to treating all people in a way that maintains their dignity and independence. We believe in integration and equal opportunity. We’re committed to meeting the needs of people with disabilities in a timely manner, by preventing and removing barriers.